At Peaceful Body Spa, we value your time and the time of our team. To ensure fairness and maintain the quality of care we provide to all clients, we kindly ask that you review and respect the following policies:
Late Arrivals:
If you arrive late to your scheduled appointment, your service may be shortened or, depending on availability, rescheduled. In either case, the full cost of the originally scheduled service will apply. This payment does not transfer to a future appointment.
Cancellations:
We require a minimum of 12 hours’ notice for all appointment cancellations. Cancellations made with less than 12 hours’ notice will result in a charge of 50% of the scheduled service. This payment does not transfer to a future appointment.
No Shows:
Appointments missed without any notice (no call/no show) will be charged 100% of the scheduled service. This payment does not transfer to a future appointment.
Closed Days & Voicemail:
If you need to cancel on a day we are closed and are unable to do so online, simply leave us a voicemail. As long as the message is time-stamped within our cancellation window, we will honor it as an on-time cancellation.
We understand that unexpected situations arise, and we truly appreciate your cooperation and understanding as we strive to provide the best experience for all of our clients.
Credit Card Policy
To book an appointment, we require a valid credit card or debit card to be kept on file. By providing your card information and booking an appointment (or using our services), you authorize Peaceful Body Spa to securely store your payment details and to charge the card for any applicable fees, including but not limited to Services rendered, outstanding balances, cancellation or no-show fees as outlines in our cancellation policy. You confirm that you are the authorized card holder and that the information is accurate and current. We will not charge your card without cause and will notify you in advance.
Retail Product Policy
Thank you for supporting Peaceful Body Spa through your retail purchases. Please note that all retail product sales are final, and we do not offer refunds.
We may offer an exchange or store credit within 7 days of your original purchase, only for unopened and unused products, and with the original receipt. All exchanges are subject to management approval and handled on a case-by-case basis.
